Contact the cantonal ombudsman

The Administrative Mediation Office (BMA) offers a simple way to deal with conflicts between individuals (natural person or legal entity) and a Geneva public administration.

• Have you had a bad experience with a public administration ?
• Do you have a disagreement or conflict with an administration ?
• Do you feel that you are not being heard or understood by an administration ?
• Are you lost in an adminsitrative process ?
• You represent an administration and are looking for support in managing a conflict with a user ?

For advice or to request a mediation, you can call on the cantonal ombudsman.

Our office is an independent structure within the State of Geneva. Its independence is guaranteed by law (LMéd-GE).

To consult the conditions of intervention of the cantonal ombudsman, click here.

Documents to download

(available in French only)

• Flyer (A5 format)
• Poster (A3 format)

Printed copies can be ordered form the service.

Activity reports of the BMA

(available in French only)

AR 2022

AR 2021

AR 2020

AR 2019

Legal basis

(available in French only)

Constitution of Republic and Canton of Geneva (Cst-GE) - art. 115

Law on administrative mediation (LMéd-GE)

Law on public information, access to documents and protection of personal data (LIPAD)