Contact the cantonal ombudsman

1. Overview

The Administrative Mediation Office (BMA) offers a simple way to deal with conflicts between individuals (natural person or legal entity) and a Geneva public administration.

  • Have you had a bad experience with a public administration ?
  • Do you have a disagreement or conflict with an administration ?
  • Do you feel that you are not being heard or understood by an administration ?
  • Are you lost in an adminsitrative process ?
  • You represent an administration and are looking for support in managing a conflict with a user ?

For advice or to request a mediation, you can call on the cantonal ombudsman.

The process and services are free of charge.

Our office is an independent structure within the State of Geneva. Its independence is guaranteed by law (LMéd-GE).

To consult the conditions of intervention of the cantonal ombudsman, click here.

Documents to download

(available in French only)

Printed copies can be ordered form the service.

Activity reports of the BMA

(available in French only)

AR 2023

AR 2022

AR 2021

AR 2020

AR 2019

Legal basis

(available in French only)

Constitution of Republic and Canton of Geneva (Cst-GE) - art. 115

Law on administrative mediation (LMéd-GE)

Law on public information, access to documents and protection of personal data (LIPAD)


Contact us

Special opening hours and closures of the Administrative Mediation Office


The BMA will be closed on the following dates : 

  • Tuesday afternoon, 28th May 2024 (external training)
  • Thursday, 4th July (symposium)

Summer closures
  • From Wednesday, 17th July to Wednesday, 24th July 2024. Reopening on Thursday, 25th July 2024.
  • From Wednesday, 31st July to Wednesday, 7th August 2024. Reopening on Thursday, 8th August 2024.

Thank you for your understanding.


Bureau de médiation administrative
Case postale 3964
1211 Genève 3
Tél: +41 22 327 95 79

Find us

Rue Jean-CALVIN 8

Last updated
21 May 2024

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