1. Overview

Did you have bad experience, disagreement or conflict with a cantonal, communal or any other public administration in Geneva?

Do you represent an administration and want support in managing a conflict with a citizen ?

For advice or to request a mediation, you can appeal to the cantonal ombudsman if your situation falls within his scope of action.

These services are free of charge.

The Bureau de médiation administrative is an independent structure within the State of Geneva. Its independence is guaranteed by law.

It does not have jurisdiction to consider a case that is the subject of an ongoing legal proceeding or has been previously decided in law, unless the latter is suspended for an amicable settlement before him.

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