Independent mediation between the public and the police (MIPP)

4. Mediation step by step

The independent mediation body between the public and the police (MIPP) offers a neutral, independent and confidential setting where disputes between the population and the police can be resolved in a constructive, non-judicial manner. 

Individual interview

A member of the MIPP team listens individually to the grievances of persons in conflict. He/she informs them about the role of the MIPP and the options available in their situation.

This step makes it possible to assess :

  • the nature of the conflict
  • the ability of the people involved to enter into discussion
  • whether mediation is the appropriate solution.

In some cases, this initial stage of attentive listening and dialogue is enough to settle the dispute.

Preparing for mediation

If mediation is justified and the opposing parties agree to initiate mediation, the MIPP organises the practical arrangements. This includes everyone agreeing to the principle of confidentiality and to participate productively in the mediation.

Mediation session 

Under the guidance of a qualified mediator, people in conflict meet in a neutral and supportive environment. Mediation facilitates communication, encourages mutual listening and helps to clarify points of view.
Opposing parties explore issues together, express their needs and concerns, and work towards mutually acceptable solutions.


Shuttle mediation

If one party does not wish to meet the other during mediation process, the MIPP can pass on the questions, grievances and answers to the persons concerned. This is known as shuttle mediation.


The MIPP anonymously lists the problems that have been brought to its attention. When certain conflict situations are recurrent or in some specific cases, the MIPP may make recommendations to the cantonal police commander or to the municipal magistrates responsible for security, with the aim of improving police practices.

Last updated
22 May 2024

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