1. Overview

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Geneva Information hotline

0800 909 400

Free call, available 7/7 from 9:00 to 21:00.

You may also use the information hotline set up by the FOPH :


Psychological support

By calling 0800 909 404, you can also voice your concerns in strict confidentiality, especially if you are experiencing anxiety, family difficulties, loneliness etc. Outside the time frame (9:00-21:00), it is advisable to contact the Main tendue at 143 or the Geneva University Hospitals' (HUG) psychiatric emergency department at 022 372 38 62.

We thank you for not contacting the emergency call centers of hospitals, nor the Geneva cantonal health office before having browsed through the information pages available on this website. These service are currently overloaded by calls.



Medical emergencies non related to COVID-19 issues

If you or someone close to you has serious health problems or presents a deteriorating health situation, don't wait. Contact your doctor. And if you plan to go directly to the hospital, call first.

In case of emergency, dial 144.

Doctors and hospitals have adapted themselves to be able to treat patients in compliance with mandatory protective measures. Consultations are spaced out over time and waiting rooms have been redesigned to help maitain distances.

Since 27 April 2020, the Federal Council has allowed doctors' surgeries and hospitals to resume their activities in connection with consultations, outpatient treatment or non-urgent interventions, subject to strict compliance with all safety measures. 

Your family doctor can also use one of the secure telemedicine platforms set up by the HUG : HUG@home and doctor@home. As soon as you accept the principle of distance consultation, you will receive an SMS with a password allowing you to take part in the teleconsultation. You will then be contacted by the doctor and the consultation takes place via videoconference.




Learn more about the pandemic
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