4. Registration for vaccination (including FAQ)

IMPORTANT

In Geneva, to be vaccinated against COVID-19, one must register online via the One.Doc vaccination platform. You should not contact the COVID-19 vaccination centres directly to make an appointment.

People who don't have a mobile phone or a computer, or who have difficulties in registering (technological or linguistic obstacles) may obtain help either by contacting the general information line (0800 909 400), by going in one of the pharmacies of the Pharmacie Populaire group, in Pharmacieplus du Mandement or in Pharmacie Bleue at Vésenaz,  or by going to the Geneva Red Cross support service (see related FAQ hereafter).

Only people who are eligible for vaccination in Geneva and who come to their vaccination appointment with all the required documents, will have access to the vaccination centres. 

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Click here to access online registration platform

Before starting your online registration,
please take into account  the
instructions and tips listed below.

 


1) Registering and getting vaccinated after having had COVID-19

 

Vaccine algorithm
Vaccine algorithm

One or two vaccine doses after having had COVID-19? And in what timeframe?
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I have had COVID-19 and want to register online for vaccination. What should I do?

Recent scientific evidence has led the FOPH to issue new recommendations regarding the number of doses of vaccine needed to effectively protect a person who has had COVID-19.

For certain categories of the population who have contracted COVID-19, a single injection is sufficient at 6 months to be effectively protected. For these people, a second dose is not necessary but can be given at their request.

The initial three-month delay has been extended to six months according to the FOPH recommendations (dated 13th April 2021). However, there are no counterindications for people who have already received a vaccine three months after their illness.

In the near future, a question regarding the spontaneous declaration of COVID-19 detected with a positive test will be systematically asked on the registration platform. In order to comply with the 6-month deadline, please check which category you belong to and the date when you had COVID-19 (date of PRC test or antigen test or date of serological analysis for IgG anti-SARS-CoV-2 antibodies) and fill in the registration platform accordingly.

In this context of vaccination, only a PRC test or an antigen test or serological evidence (IgG anti-SARS-CoV-2 antibodies) can prove that a person is or has been infected with COVID-19.

 

People for whom 1 dose is sufficient for effective protection:

  • Healthy people who have had COVID-19 more than 6 months ago can choose to receive only one dose: 1 vaccine as of 6 months after the COVID-19 test date (PCR/antigen tests or serological evidence only).
  • Vulnerable persons (pregnant women; adults with Down's syndrome; adults aged 65+; adults under 65 with pre-existing diseases according to the FOPH list) who have had COVID-19 more than 6 months ago may choose to receive only one dose: a single vaccine from 3 months after the COVID-19 test date (PCR/antigen tests or serological evidence only).

People who wish to receive 2 doses of vaccine:

  • For healthy people who have had COVID-19 more than 6 months ago: vaccine#1 as of 3 months after the COVID-19 test date (PCR/antigen tests or serological evidence only) and vaccine#2 from 6 months after the first dose.
  • For vulnerable persons (pregnant women; adults with trisomy 21; adults aged 65+; adults under 65 with pre-existing diseases according to the OFSP list) who have had COVID-19 more than 6 months ago: vaccine#1 as of 3 months after the COVID-19 test date (PCR/antigen tests or serological evidence only) and vaccine#2 as of 28 days (1 month) after the first dose.

People who must receive 2 doses of vaccine:

  • For all persons who have never had COVID-19: vaccine#1 at the assigned appointment and vaccine#2 at 28-day intervals.
  • For immunosuppressed persons who have had COVID-19: vaccine#1 as from 3 months after the COVID-19 test date (PCR/antigen tests or serological evidence only) and vaccine#2 between 4 to 6 weeks after the first dose.

 

I registered on the vaccination platform and am currently waiting for my 2 vaccination appointments (SMS). Since then, I have been tested positive for COVID-19. What should I do?

At the time of your registration on the vaccination platform, you did not have COVID-19 and therefore did not have to report the disease in your registration form.

It is possible that since then you have had the disease. In this case, if you have not yet received any vaccination appointments (SMS), please contact the COVID-19 general information line (0800 909 400)  or by email (free call 7/7 8am-7pm) as soon as possible to cancel your registration, allowing you to re-register in 6 months.

 

I have received my 2 vaccination appointments by SMS and have been tested positive for COVID-19. What should I do?

  • You have had COVID-19 less than 6 months ago and you have received your two vaccination appointments.
  • Between your first and second injection, you have caught COVID-19

Following a positive test for COVID-19 (PCR/antigen tests or serological evidence only), in any of the above cases, please contact and inform your vaccination centre immediately in order to cancel or reschedule your vaccination appointment(s) according to the deadlines indicated in the previous window.

Only vaccination centres are able to cancel or reschedule vaccination appointments once they have been assigned. The COVID-19 general information line cannot do this as its operators don't have access to the vaccination centres' agendas.

 

 


2) General guidelines and advice to read before you register  

Am I eligible for vaccination in Geneva?

The canton receives a supply of vaccines that corresponds to specific population criteria: Geneva residents; cross-border workers with LAMal insurance; cross-border workers working in Geneva in the health sector; civil servants/international workers or expatriate personnel with a legitimation card.

Outside the categories listed above, there is no vaccination available in Geneva and it is not possible for people outside these categories to pay for their vaccine.
  • If you do not belong to one of these categories, please register in your canton or country of residence to be vaccinated.
  • If you are not eligible for vaccination in the canton of Geneva and you have nonetheless registered on the Geneva vaccination platform, please contact the general information line COVID-19 to unsubscribe (by e-mail or phone 0800 909 400 - free call 7/7 - 8am-7pm / dial 0041 800 909 400 from abroad).
  • People who are not eligible for vaccination in the canton of Geneva and who have nevertheless registered on the Geneva vaccination platform will be refused access to the vaccination centre for which they have received vaccination appointments.
  • In order to prevent people, who do not meet the criteria applicable in Geneva, from travelling unnecessarily and being refused access to their appointments, the canton regularly updates its lists of vaccination appointments and cancels the appointments allocated to these people. They are notified by SMS of this cancellation.

 

What does one need to register online for COVID-19 vaccination?

Before starting the online registration procedure, you will need the following items  :

  1. Your insurance card (LAMal). The surname, first names and date of birth that you register online must match the surname, first names and date of birth on your insurance card. 
     
  2. computer or tablet (with an internet connexion line) and a mobile phone (yours or that of a relative), which is switched on, which can receive text messages and is available at hand during the registration process.

    - This mobile phone will be used to check and validate the information transmitted during the online registration: after entering your mobile phone number, you will receive a code to be filled in in order to finalise the registration as well as an SMS message confirming the place and time of the first vaccination appointment, or a message informing you that you - or, if applicable, the person whose name you are registering - are on a waiting list. If the mobile phone number is not filled in, people who register will be contacted again and, if not, they will receive an email.
    - If you do not provide a mobile phone number, you should include an email address in order to receive a confirmation of registration and appointment by email.

    It not advisable to register online using the mobile phone intended to receive the validation code, because if you leave the online registration website to retrieve this code, you risk losing all the data already entered on the registration website.

 

Guide for online registration

  • Registration will begin with a health questionnaire. This questionnaire is aimed at the general population. You will need to answer all the questions, even though some may not directly concern you.
     
  • You have the possibility to register yourself or someone you are close to. If you aren't registering yourself but a relative or friend and if you are using your own mobile phone for this purpose, please make sure that you tick the box « utiliser le téléphone d’un tiers ou d’un proche ». (i.e.: "use the phone of a third party or relative"). This will prevent you from being blocked later on, if you decide to do your own online registration for the vaccination.
     

IMPORTANT

  • During your registration, you will receive a first SMS (or email message if no mobile phone number is given) which contains a "verification code " (a six digit code).

  • Please note that the "verification code" of this first SMS you receive is not a confirmation that you are registered. You have not yet finished registering. Please confirim your registration by typing in this 6-digit code in your application form in the window wjhich appears on your computer screen requesting it.
  •  Towards the end of your registration, you will be asked whether you accept the general terms and conditions for the use of this toolavailable here (in French).

  • At the end of the registration, you will receive a second SMS (or email if no mobile phone number is given) confirming your registration is finished and that you are in the data base.
  • If, shortly after your registration process, you do not receive a third SMS with details for an appointment , this is because your application has been put on hold until an appointment becomes available. 
  • The vaccination appointment sms or email  will include a link allowing you to reschedule or cancel a appointment if necessary.
     
  • Upon receipt of confirmation of the first appointment for the vaccination, you will automatically receive a second appointment for the second dose which will be administered 28 days later.
     
  • The one.doc vaccination platform currently offers the option of whether or not to register your data in the Swiss myCOVIDvac database, and thus to have your vaccination listed in an electronic vaccination record. This facility is currently deactivated until further notice, following a decision by the Confederation. 
    For more information: myCOVIDvac

 

Other useful tips to read before starting registration

  • Since 12 April, in order to speed up the vaccination process as much as possible, appointments are allocated in order of registration and where space is available, regardless of the vaccination centre

  • The centre indicated for the appointment could therefore be different from the one(s) initially ticked at the time of registration on the vaccination platform. This decision aims to ensure that people who have been registered on the platform for a long time and who did not tick all the vaccination centres when they registered - because these centres were not open at the time - are not disadvantaged by their initial choice. It is possible to change this appointment if necessary (see below : Changing vaccination venue / rescheduling an appointment)

  • To ensure that the registration process works properly, it is recommended to test several updated browsers. Access to the registration platform may vary, depending on the type of computer used.

 

Certificates for priority vaccination

Extension to the 16-44 age group implies that the priority vaccination certificates , which were required for highly vulnerable people are no longer necessary.

Work certificates, on the other hand, are still required for cross-border workers in the health field in Geneva, and who haven't subscribed a LAMal insurance.

 

Assistance for persons who are not familiar with IT tools, or who are without a mobile phone, a computer or an internet connexion

Registration for vaccination is done online and is finalised with the receipt of a confirmation SMS text message, followed by, in some cases, the notification of a vaccination appointment.

Anyone wishing to register but who does not have a mobile phone, computer and internet connexion is advised to ask for help from a third person or a relative who is equipped.

If this is not possible, they should call the COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm) for assistance. 

 

Registering and getting vaccinated in one of the 3 pharmacies part of a special vaccination scheme

There are currently three projects primarily intended to address the needs of vulnerable people who may be confronted with a variety of obstacles such as lack of computer tools, lack of computer skills, language barrier, hearing (difficult to listen over the phone) or mobility, and for whom the online registration platform remains complicated, even with the assistance of the COVID-19 general information line (0800 909 400).

These projects are accessible to any person eligible for vaccination in the canton of Geneva, depending on the availability of doses.

 

  1. Vaccination centre of the Pharmacie Populaire Group (in Les Grottes area)
    42 rue Antoine-Carteret
    1202 Genève

    Registration possible either with the One.doc vaccination platform or by making an appointment directly within one of their 22 pharmacies

    Vaccination: (Except public holidays)
    Mon-Fri / 8h30-18h30

    Access with public transport:  
    Tram 14 & 18:  «Poterie» stop
    Bus 3: «Poterie» stop
    Bus 8: «Canonnière» stop

    Car
    1 "vaccination drop off place" in front of the centre
    "Blue" parking places close to the centre

  2. Pharmacie Bleue de Vésenaz
    Route de Thonon 60B
    1222 Vésenaz

    Appointments can be made directly at the pharmacy by telephone ( 022 772 01 21 ) during business hours (Mon-Fri 8h-19h & Sat 8-18h) or by email.

    Vaccination: (Except public holidays)
    Mon, Wed & Fri 14h-18h / Tue 9h-12h

    Public transport: 
    Bus E & G : "Vésenaz" stop

    Car:
    Public parking under Migros and parking des Rayes
    "Vaccination drop off place" in chemin Près de la Croix - covered passage (door behind the pharmacy)

  3. Pharmacieplus du Mandement (Satigny) 
    Route d'Aire-la-Ville 229,
    1242 Satigny

    Appointments can be made directly at the pharmacy by telephone e (079 479 63 22) during business hours (Mon-Fri 8h–19h & Sat 9h – 18h)

    Vaccination: (Except public holidays)
    Will be organised during business hours.

    Public transport: 
    From Cornavin station : RER & bus S
    From Satigny:  bus 73 

    Car:
    Free (1 hour) parking under the commercial centre where is located the pharmacieplus du Mandement.

Assistance for people who aren't familiar with IT tools or with the French language or who lack equipment to register

For persons who are  elderly, isolated and/or foreign-speaking people, for persons who are not familiar with IT tools or with the French language or who don't have the necessary equpiment (computer, internet connexion, mobile phone), the Geneva Red Cross provide assistance with their online registration.


COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm).
Assistance de la Croix-Rouge genevoise pour l'inscription
Assistance de la Croix-Rouge genevoise pour l'inscription

Registration sessions at the Red Cross
Centre for Cultural Integration

50, rue de Carouge
Monday to Friday: 9.30-11.45am and 2-5pm
1st and 3rd Thursdays of the month: 5pm-7.30pm

The Geneva Red Cross helps all elderly, isolated and/or vulnerable people, who lack computer skills or who have difficulties in understanding the French language, in their efforts to register online and to be vaccinated:

  • Registration for vaccination on the Internet
  • Managing the follow-up of appointments (first and second dose)
  • Possible escort to the vaccination appointment

 

Beware of attempted frauds during registration

Please note that the confirmation SMS you receive for your vaccination registration or appointment is sent by a mobile number which is only used to generate registration or appointment confirmations.  You should never reply to this sms message by calling the number or returning an sms.

In case of doubt, or in case of attempted fraud, please contact immediately the COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm) for assistance.

  

 


3) After you have registered 

Changing vaccination venue / rescheduling an appointment

  • Changing the venue: If the vaccination centre you have been assigned is not suitable, you can change the venue by calling the COVID-19 general information line (0800 909 400 - free call 7/7 - 8am-7pm.) Please note however that the appointment allocation system will not allow you to choose your new vaccination centre. Your initial appointment will be cancelled and you will have access to only one or two centres for which the diary system is allocating appointments at the time of your call. 
     
  • Changing the date or time of appointment: People who have been given an appointment at a centre that suits them but would like to change the date and/or time can try to contact the centre directly to see if another appointment might be available. For this, please activate the link you have received by SMS to obtain the vaccination centre's contact details.

 

What documents should one bring at the first vaccination appointment?

At the first appointment at the vaccination centre, the following documents must be presented:

  1. Identity card + (if applicable) residence permit.
  2. LAMal medical insurance card (or legitimation card for people with expatriate status).
  3. For health professionals who are cross-border workers and who don't have LAMal medical insurance: a certificate of employment will also be requested.

Without these documents, the vaccination appointment is cancelled and it will not be possible to access the centre for COVID-19 vaccination.

Since the opening of vaccination to the 16 to 44 age group, the certificate for priority vaccination for highly vulnerable persons is no longer required.

Vaccination certificates

A vaccination certificate is given by each vaccination centre to all persons who comes to be vaccinated, after each injection. It may be transmitted  via the certivac.ch digital platform. An inscription in your vaccination booklet is also possible.

Regardless of your personal medical situation and whether you have received one or two injections - depending on whether or not you have had the disease - in all cases your rights in the canton of Geneva will be the same, particularly with regard to close contact quarantine. 

 

Vaccination and quarantine

The effect of vaccination on quarantine situations is the following:

  • Contact quarantine
    Following close contact with a confirmed case of COVID-19, all people who meet the criteria for illness within the past six months or who have effective vaccination* will be exempt from quarantine.
     
  • Travel quarantines

    For people travelling abroad, neither the fact of having had COVID-19 within the past six months, nor the fact of being fully vaccinated*, currently and automatically exempts them from the obligation of travel quarantines or the presentation of a PCR and/or antigenic test carried out 48 hours before the trip. Check with your travel agent or the consular authorities of the country you plan visiting.

    People returning to Switzerland from high-risk countries who have effective vaccination* or have had COVID-19 within the last 6 months are exempt from quarantine on their return from travelling to countries on the FOPH's list of high-risk countries.
    However, for high-risk countries where VOCs (variants of concern, according to the FOPH terminology) are circulating, being vaccinated or having had COVID-19 for less than 6 months does not give the right to an exemption from quarantine

* Full or effective vaccination is defined as vaccination with two doses of an mRNA vaccine authorised in Switzerland (Pfizer or Moderna) as of the 14th day after the second dose or, for persons with a history of COVID-19 confirmed by PCR or rapid antigen test, with one single dose as of the 14th day after this dose.

 

 

 


Do you have a question  regarding your registration?

You may submit your questions by email or by calling the COVID-19 general information line (0800 909 400) - free call 7/7 8am-7pm.

Dernière modification
2 June 2021
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