4. Registration for vaccination (including FAQ)

IMPORTANT

In Geneva, to be vaccinated against COVID-19, one may register online via the One.Doc vaccination platform or go into one of the centres offering vaccination without a prior appoinment, but where one may have to wait on site depending on the queue. 

By choosing to register online via the One.doc registration platform, you contribute to the optimal performance of the vaccination system by enhancing efficient management of the vaccine doses stocks required for the vaccination of the canton's population.

People registering online for a vaccination can directly access the agenda of some centres equipped with the "direct booking" system which helps reduce the waiting time before receiving an appointment.  Direct booking is currently available in the m3 Sanitrade-Chêne and m3 Sanitrade-Meyrin centres and will soon be extended to other vaccination centres. 

People who don't have a mobile phone or a computer, or who have difficulties in registering (technological or linguistic obstacles) may obtain help either by contacting the general information line (0800 909 400), by going to the Pharmacieplus du Mandement or Pharmacie Bleue at Vésenaz, or by going to the Geneva Red Cross support service (see related FAQ hereafter) or by choosing vaccination without a prior appointment

Only people who are eligible for vaccination in Geneva and who come with all the required documents, will have access to the vaccination centres. 

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Click here to access online registration platform

Before starting your online registration,
please take into account  the
instructions and tips listed below.

 


1) Registering and getting vaccinated after having had COVID-19

 

Vaccine algorithm
Vaccine algorithm

One or two vaccine doses after having had COVID-19? And in what timeframe?
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I have had COVID-19 and want to register online for vaccination. What should I do?

Currently, people who have been infected are protected for six months after a proven COVID-19 illness, as evidenced by a positive PCR or antigenic test, because they have produced their own antibodies against the virus. This is called natural immunity.

After a positive COVID-19 test, a single dose between 4 weeks and 3 months after infection is recommended for effective protection for all recovered individuals, or as soon as possible if the three months have passed. Indeed, administering a dose of vaccine soon after illness may help to increase protection against infections with new variants such as Delta.

A second dose is nonetheless recommended for immuno-suppressed individuals and is available to those who wish to receive it.

If one gets sick with COVID-19 between the two doses of vaccine, then the second dose should be postponed and administered within 4 weeks to 3 months after infection.

In the context of vaccination, only a positive PCR or rapid antigen test or serological evidence (IgG anti-SARS-CoV-2 antibodies) proves that a person is ill with COVID-19.

People for whom 1 dose is sufficient for effective protection:

  • Healthy people who have had COVID-19 since one month or more may choose to receive only one dose: 1 vaccine dose is recommended between 4 weeks and 3 months after the COVID-19 test date (PCR/antigen tests) or the serological analysis undertaken before or directly after the first dose (< 2 weeks).
  • Vulnerable persons (pregnant women as of the second term; adults with Down's syndrome; adults aged 65+; adults under 65 with pre-existing diseases according to the FOPH list) who have had COVID-19 since one month or more may choose to receive only one dose: 1 vaccine dose is recommended between 4 weeks and 3 months after the COVID-19 test date (PCR/antigen tests) or the serological analysis undertaken before or directly after the first dose (< 2 weeks).

People for whom it is recommended to receive 2 doses of vaccine:

  • For all persons who have never had COVID-19: vaccine#1 at the assigned appointment and vaccine#2 at 28-day intervals.
  • For immunosuppressed persons who have had COVID-19: vaccine#1 between 4 weeks and 3 months after the COVID-19 test date (PCR/antigen tests or serological evidence only) and vaccine#2 between 4 to 6 weeks after the first dose.

 

I registered on the vaccination platform and am currently waiting for my 2 vaccination appointments (SMS). Since then, I have been tested positive for COVID-19. What should I do?

At the time of your registration on the vaccination platform, you did not have COVID-19 and therefore did not have to report the disease in your registration form.

It is possible that since then you have had the disease. In this case, if you have not yet received any vaccination appointments (SMS), please contact the COVID-19 general information line (0800 909 400)  or by email (free call 7/7 8am-7pm) as soon as possible to cancel your registration, allowing you to re-register within 3 months.

 

I have received my 2 vaccination appointments by SMS and have been tested positive for COVID-19. What should I do?

  • What must you do if you have had COVID-19 less than 3 months ago and you have received your two vaccination appointments?
  • What must you do if, between your first and second injection, you have caught COVID-19?

Following a positive test for COVID-19 (PCR/antigen tests or serological evidence only), in any of the above cases, please contact and inform your vaccination centre immediately in order to cancel or reschedule your vaccination appointment(s) according to the deadlines indicated in the previous window.

Only vaccination centres are able to cancel or reschedule vaccination appointments once they have been assigned. The COVID-19 general information line cannot do this as its operators don't have access to the vaccination centres' agendas.
 

Procedure for rescheduling vaccination appointments
  1. When you receive your two appointments by SMS.
    As soon as you receive the SMS, you will know not only your assigned vaccination centre, the date of your appointments, but also the time period between the infection and the vaccination appointment. By contacting the vaccination centre, the latter can postpone the first appointment and/or cancel the second appointment, depending on your situation.
  2. When you come for your first appointment.
    The vaccination centre will systematically ask all people who come for their first appointment whether they have been infected with COVID-19 and, if so, since when (PCR or antigenic test only or serological analysis).  A positive response to the question will be treated as in point 1 above.
  3. When you come for your second appointment.
    The vaccination centre will routinely ask all persons attending their second appointment about a history of COVID-19 infection and whether it is proven by a positive PCR or antigen test, and since when. A positive response to the question will be treated as in point 1.
Time limit for second dose
  • Healthy individuals who have acquired COVID-19 after their first vaccination should receive a second dose in all cases: vaccine#2 within 3 months of the COVID-19 test date (PCR or antigen test only).
  • For vulnerable persons (pregnant women from their second term onwards; adults with trisomy 21; adults aged 65+; adults aged under 65 with pre-existing diseases according to the OFSP list) who have had COVID-19 after their first vaccination must receive a second dose in all cases: vaccine#2 within 3 months of the date of the COVID-19 test (PCR or antigen test only).
  • For immuno-suppressed persons who acquired COVID-19 after their first vaccination: vaccine#2 within 3 months after the COVID-19 test date (PCR or antigenic only) and then an interval of 4 to 6 weeks for the next dose.
     

 


2) General guidelines and advice to read before you register  

Am I eligible for vaccination in Geneva?

Vaccination in Geneva is possible for the following groups: Geneva residents; cross-border workers with LAMal insurance; cross-border workers working in Geneva in the health sector; civil servants/international workers or expatriate personnel with a legitimation card, Swiss nationals living abroad and their family members (living under the same roof).

Outside the categories listed above, there is no vaccination available in Geneva and it is not possible for people outside these categories to pay for their vaccine. If you do not belong to one of these categories, please register in your canton or country of residence to be vaccinated.

If you are not eligible for vaccination in the canton of Geneva and you have nonetheless registered on the Geneva vaccination platform, please contact the general information line COVID-19 to unsubscribe (by e-mail or phone 0800 909 400 - free call 7/7 - 8am-7pm / dial 0041 800 909 400 from abroad).

People who are not eligible for vaccination in the canton of Geneva and who have nevertheless registered on the Geneva vaccination platform will be refused access to the vaccination centre for which they have received vaccination appointments.

 

What does one need to register online for COVID-19 vaccination?

Before starting the online registration procedure, you will need the following items  :

  1. Your insurance card (LAMal). The surname, first names and date of birth that you register online must match the surname, first names and date of birth on your insurance card. 
     
  2. computer or tablet (with an internet connexion line) and a mobile phone (yours or that of a relative), which is switched on, which can receive text messages and is available at hand during the registration process.

    - This mobile phone will be used to check and validate the information transmitted during the online registration: after entering your mobile phone number, you will receive a code to be filled in in order to finalise the registration as well as an SMS message confirming the place and time of the first vaccination appointment, or a message informing you that you - or, if applicable, the person whose name you are registering - are on a waiting list. If the mobile phone number is not filled in, people who register will be contacted again and, if not, they will receive an email.
    - If you do not provide a mobile phone number, you should include an email address in order to receive a confirmation of registration and appointment by email.

    It not advisable to register online using the mobile phone intended to receive the validation code, because if you leave the online registration website to retrieve this code, you risk losing all the data already entered on the registration website.

 

Guide for online registration

  • Registration will begin with a health questionnaire. This questionnaire is aimed at the general population. You will need to answer all the questions, even though some may not directly concern you.
     
  • You have the possibility to register yourself or someone you are close to. If you aren't registering yourself but a relative or friend and if you are using your own mobile phone for this purpose, please make sure that you tick the box « utiliser le téléphone d’un tiers ou d’un proche ». (i.e.: "use the phone of a third party or relative"). This will prevent you from being blocked later on, if you decide to do your own online registration for the vaccination.
     

IMPORTANT

  • During your registration, you will receive a first SMS (or email message if no mobile phone number is given) which contains a "verification code " (a six digit code).

  • Please note that the "verification code" of this first SMS you receive is not a confirmation that you are registered. You have not yet finished registering. Please confirm your registration by typing in this 6-digit code in your application form in the window wjhich appears on your computer screen requesting it.

  •  Towards the end of your registration, you will be asked whether you accept the general terms and conditions for the use of this toolavailable here (in French).

  • At the end of the registration, you will receive a second SMS (or email if no mobile phone number is given) confirming your registration is finished and that you are in the data base.

  • If, shortly after your registration process, you do not receive a third SMS with details for an appointment , this is because your application has been put on hold until an appointment becomes available. 
  • The vaccination appointment sms or email  will include a link allowing you to reschedule or cancel a appointment if necessary.
     
  • Upon receipt of confirmation of the first appointment for the vaccination, you will automatically receive a second appointment for the second dose which will be administered 28 days later.
     
  • The one.doc vaccination platform currently offers the option of whether or not to register your data in the Swiss www.mesvaccins.ch database, and thus to have your vaccination listed in an electronic vaccination record. However, since 24 August 2021, this site has definitely ceased its operational activites, following a decision by the Confederation. For more information: myCOVIDvac

 

Further tips to manage your online registration

  • To ensure that the registration process works properly, it is recommended that you test several updated web browsers. The quality of access to the registration platform may also vary, depending on the type of computer or tablet used.

 

Certificates for priority vaccination

Extension to the 12-44 age group implies that the priority vaccination certificates , which were required for highly vulnerable people are no longer necessary.

  • Work certificates, on the other hand, are still required for cross-border workers in the health field in Geneva, and who haven't subscribed a LAMal insurance.

 

Assistance for persons who are not familiar with IT tools, or who are without a mobile phone, a computer or an internet connexion

Registration for vaccination is done online and is finalised with the receipt of a confirmation SMS text message, followed by, in some cases, the notification of a vaccination appointment.

Anyone wishing to register but who does not have a mobile phone, computer and internet connexion is advised to ask for help from a third person or a relative who is equipped.

If this is not possible, they should call the COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm) for assistance. 

They might also go to one of the vaccination centres offering vaccination without a prior appointment.

 

Registering and getting vaccinated in a pharmacy as part of a special vaccination scheme

There are currently two projects primarily intended to address the needs of vulnerable people who may be confronted with a variety of obstacles such as lack of computer tools, lack of computer skills, language barrier, hearing (difficult to listen over the phone) or mobility, and for whom the online registration platform remains complicated, even with the assistance of the COVID-19 general information line (0800 909 400).

These pharmacies are accessible to any person eligible for vaccination in the canton of Geneva, depending on the availability of doses.

  1. Pharmacie Bleue de Vésenaz
    Route de Thonon 60B
    1222 Vésenaz

    Appointments can be made directly at the pharmacy by telephone ( 022 772 01 21 ) during business hours (Mon-Fri 8h-19h & Sat 8-18h) or by email.

    Vaccination: (Except public holidays)
    Mon, Wed & Fri 14h-18h / Tue 9h-12h

    Public transport: 
    Bus E & G : "Vésenaz" stop

    Car:
    Public parking under Migros and parking des Rayes
    "Vaccination drop off place" in chemin Près de la Croix - covered passage (door behind the pharmacy)

  2. Pharmacieplus du Mandement (Satigny) 
    Route d'Aire-la-Ville 229,
    1242 Satigny

    Appointments can be made directly at the pharmacy by telephone e (079 479 63 22) during business hours (Mon-Fri 8h–19h & Sat 9h – 18h)

    Vaccination: (Except public holidays)
    Will be organised during business hours.

    Public transport: 
    From Cornavin station : RER & bus S
    From Satigny:  bus 73 

    Car:
    Free (1 hour) parking under the commercial centre where is located the pharmacieplus du Mandement.

  3. Vaccination without a prior appointment in various sites in the canton.

Assistance for people who aren't familiar with IT tools or with the French language or who lack equipment to register

For persons who are  elderly, isolated and/or foreign-speaking people, for persons who are not familiar with IT tools or with the French language or who don't have the necessary equpiment (computer, internet connexion, mobile phone), the Geneva Red Cross provide assistance with their online registration.


COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm).
Assistance de la Croix-Rouge genevoise pour l'inscription
Assistance de la Croix-Rouge genevoise pour l'inscription

Registration sessions at the Red Cross
Centre for Cultural Integration

50, rue de Carouge
Monday to Friday: 9.30-11.45am and 2-5pm
1st and 3rd Thursdays of the month: 5pm-7.30pm

The Geneva Red Cross helps all elderly, isolated and/or vulnerable people, who lack computer skills or who have difficulties in understanding the French language, in their efforts to register online and to be vaccinated:

  • Registration for vaccination on the Internet
  • Managing the follow-up of appointments (first and second dose)
  • Possible escort to the vaccination appointment

 

Beware of attempted frauds during registration

Please note that the confirmation SMS you receive for your vaccination registration or appointment is sent by a mobile number which is only used to generate registration or appointment confirmations.  You should never reply to this sms message by calling the number or returning an sms.

In case of doubt, or in case of attempted fraud, please contact immediately the COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm) for assistance.

  

 


3) After you have registered 

Changing vaccination venue / rescheduling an appointment

  • Changing the venue: If the vaccination centre you have been assigned is not suitable, you can change the venue by calling the COVID-19 general information line (0800 909 400 - free call 7/7 - 8am-7pm.) Please note however that the appointment allocation system will not allow you to choose your new vaccination centre. Your initial appointment will be cancelled and you will have access to only one or two centres for which the diary system is allocating appointments at the time of your call. 
     
  • Changing the date or time of appointment: People who have been given an appointment at a centre that suits them but would like to change the date and/or time can try to contact the centre directly to see if another appointment might be available. For this, please activate the link you have received by SMS to obtain the vaccination centre's contact details.

 

What documents should one bring at the first vaccination appointment?

At the first appointment at the vaccination centre, the following documents must be presented:

  1. Identity card + (if applicable) residence permit.
  2. LAMal medical insurance card (or legitimation card for people with expatriate status).
  3. For health professionals who are cross-border workers and who don't have LAMal medical insurance: a certificate of employment will also be requested.
  4. For Swiss nationals living abroad and  their families, a signed declaration certifying they all live under the room will be necessary.

Without these documents, the vaccination appointment is cancelled and it will not be possible to access the centre for COVID-19 vaccination.

Since the opening of vaccination to the 16 to 44 age group, the certificate for priority vaccination for highly vulnerable persons is no longer required.

COVID certificates

Vaccination in Geneva: How to obtain a COVID certificate ?

  • People vaccinated before 21st June should receive their COVID certificate digitally by activating links received by SMS.
  • People vaccinated from 21st June onwards with two doses of vaccine receive their COVID certificate directly from their vaccination centre, either digitally in PDF format, or in paper format.
  • People who only had one dose of vaccine due to a previous infection documented by a PCR test, an antigen test or serology, should apply online by filling in the online e-démarches COVID certificates form to obtain their vaccination certificate. 

 

Fully vaccinated people (in Geneva or abroad) can obtain a COVID certificate

Vaccines currently authorised in Switzerland are Comirnaty® from Pfizer/BioNTech (2 doses), Spikevax® from Moderna (2 doses), Janssen from Johnson & Johnson (1 dose).

Currently, only people who are fully vaccinated with the vaccines authorised in Switzerland can obtain a COVID certificate. This includes people who have received a first dose of AstraZeneca's Vaxzevria® vaccine + second dose of Comirnaty® or Spikevax®.

It is to be noted that the EU digital COVID certificate (issued by the EU and EFTA member states) is recognised in all places requiring the COVID certificate in Switzerland.

Furthermore, on 17 September, the Federal Council is expected to decide on a possible authorisation to obtain the COVID certificate for persons vaccinated with vaccines recognised by the European Medicines Agency (EMA). This will include a full vaccination after 2 doses of Vaxzevria®.

A person is considered fully vaccinated in the following cases:

  • for vaccination with two doses: on the day of administration of the second dose; this also applies to a first dose of Vaxzevria® followed by the second dose of Comirnaty® or Spikevax®;
  • for vaccination with a single dose (Janssen): on the 22nd day after the administration of the dose;
  • for people with confirmed infection: on the day of the single dose of Comirnaty®, Spikevax®, Vaxzevria®, or on the 22nd day after the single dose of Janssen vaccine.

You can check whether you are eligible for a COVID certificate by filling in the COVID Certificates e-démarches application form | ge.ch.

Full details on how to obtain a COVID certificate: COVID certificate for vaccinated persons

 

Vaccination and quarantine

The effect of vaccination on quarantine situations is the following:

  • Contact quarantine
    Following close contact with a confirmed case of COVID-19, all people who meet the criteria for illness within the past six months or who have effective vaccination* will be exempt from quarantine.
     
  • Travel quarantines

    For people travelling abroad, neither the fact of having had COVID-19 within the past six months, nor the fact of being fully vaccinated*, currently and automatically exempts them from the obligation of travel quarantines or the presentation of a PCR and/or antigenic test carried out 48 hours before the trip. Check with your travel agent or the consular authorities of the country you plan visiting.

    People returning to Switzerland from high-risk countries who have effective vaccination* or have had COVID-19 within the last 6 months are exempt from quarantine on their return from travelling to countries on the FOPH's list of high-risk countries.
    However, for high-risk countries where VOCs (variants of concern, according to the FOPH terminology) are circulating, being vaccinated or having had COVID-19 for less than 6 months does not give the right to an exemption from quarantine

* Full or effective vaccination is defined as vaccination with two doses of an mRNA vaccine authorised in Switzerland (Pfizer or Moderna) as of the 14th day after the second dose or, for persons with a history of COVID-19 confirmed by PCR or rapid antigen test, with one single dose as of the 14th day after this dose.

 

 

 


Do you have a question  regarding your registration?

You may submit your questions by email or by calling the COVID-19 general information line (0800 909 400) - free call 7/7 8am-7pm.

Dernière modification
17 September 2021
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