4. Registration for vaccination

IMPORTANT

In Geneva, to be vaccinated against COVID-19, one must register online via the One.Doc vaccination platform. You should not contact the COVID-19 vaccination centres directly to make an appointment.

People who have difficulties in registering (technological or linguistic obstacles) may obtain help either by contacting the general information line (0800 909 400), by going in one of the pharmacies of the Pharmacie Populaire group or by going to the Geneva Red Cross support service (see related FAQ hereafter).


Only people who currently have priority for vaccination against COVID-19, who meet all the required conditions and who come to their vaccination appointment with all the required documents, will have access to the vaccination centres. If you have obtained a vaccination appointment by trying to by-pass the mandatory criteria and guidelines, your appointment will be void and your registration will be cancelled. If you are not sure about your situation, please contact the COVID-19 general information line by e-mail or phone (0800 909 400 - free call 7/7 - 8am-7pm / dial 0041 800 909 400 from abroad).


Please take into account the instructions and tips listed below before you start your online registration.



 

1) Registering and getting vaccinated if you have had COVID-19

I have had COVID-19 and want to register for vaccination. What should I do?

Recent scientific evidence has led the FOPH to issue new recommendations regarding the number of doses of vaccine needed to effectively protect a person who has had COVID-19.

For certain categories of the population who have contracted COVID-19, a single injection is sufficient at 6 months to be effectively protected. For these people, a second dose is not necessary but can be given at their request.

The initial three-month delay has been extended to six months according to the FOPH recommendations (dated 13th April 2021). However, there are no counterindications for people who have already received a vaccine three months after their illness.

In the near future, a question regarding the spontaneous declaration of COVID-19 detected with a positive test will be systematically asked on the registration platform. In order to comply with the 6-month deadline, please check which category you belong to and the date when you had COVID-19 (date of test) and fill in the registration platform accordingly.
In this context of vaccination, only a positive PCR or antigen test can prove that a person is infected with COVID-19.

 

People for whom 1 dose is sufficient for effective protection:

  • Healthy people who have had COVID-19 more than 6 months ago can choose to receive only one dose: 1 vaccine as of 6 months after the COVID-19 test date (PCR or antigen tests only).
  • Vulnerable persons (pregnant women; adults with Down's syndrome; adults aged 65+; adults under 65 with pre-existing diseases according to the FOPH list) who have had COVID-19 more than 6 months ago may choose to receive only one dose: a single vaccine from 3 months after the COVID-19 test date (PCR or antigen test only).

People who may receive 2 doses of vaccine:

  • For healthy people who have had COVID-19 more than 6 months ago: vaccine#1 as of 3 months after the COVID-19 test date (PCR or antigen test only) and vaccine#2 from 6 months after the first dose.
  • For vulnerable persons (pregnant women; adults with trisomy 21; adults aged 65+; adults under 65 with pre-existing diseases according to the OFSP list) who have had COVID-19 more than 6 months ago: vaccine#1 as of 3 months after the COVID-19 test date (PCR or antigenic only) and vaccine#2 as of 3 months after the first dose.

People who must receive 2 doses of vaccine:

  • For all persons who have never had COVID-19: vaccine#1 at the assigned appointment and vaccine#2 at 28-day intervals.
  • For immunosuppressed persons who have had COVID-19: vaccine#1 as from 3 months after the COVID-19 test date (PCR or antigen only) and vaccine#2 between 4 to 6 weeks after the first dose.
     

I registered on the vaccination platform and am waiting for my two vaccination appointments (SMS) and I have, since then, been tested positive for COVID-19. What should I do?

At the time of your registration on the vaccination platform, you did not have COVID-19 and therefore did not have to report the disease in your registration form.

It is possible that since then you have had the disease. In this case, if you have not yet received any vaccination appointments (SMS), please contact the COVID-19 general information line (0800 909 400)  or by email (free call 7/7 8am-7pm) as soon as possible so that an operator may modify your registration in order to include the waiting period for the assignment of appointments, which is calculated on the basis of the date on which you had a positive PCR/antigen test.
 

I have already received my two vaccination appointments (SMS) and I have been tested positive for COVID-19. What should I do?

  • What if you have had COVID-19 less than 6 months ago and you have received your two vaccination appointments?
  • What if, between your first and second injection, you catch COVID-19?

Following a positive test for COVID-19 (PCR or antigen test only), in all of the above cases, please contact and inform your vaccination centre immediately in order to cancel or reschedule your vaccination appointment(s) according to the deadlines indicated in the previous window.

Only vaccination centres are able to cancel or reschedule vaccination appointments once they have been assigned. The COVID-19 general information line cannot do this as its operators don't have access to the vaccination centres' agendas.

Procedure for rescheduling vaccination appointments

  1. When you receive your two appointments by SMS.
    As soon as you receive the SMS, you will know not only your assigned vaccination centre, the date of your appointments, but also the time between your infection and your vaccination appointment. By contacting the vaccination centre, the latter will be able to postpone the first appointment and/or cancel the second appointment, depending on your situation.
     
  2. When arriving for your first appointment at the vaccination centre
    The vaccination centre will routinely ask all first-time attendees about COVID-19 infection and, if this is evidenced by a positive PCR or antigen test, since when.  A positive response to the question will be treated as in point 1 above.
     
  3. When arriving for your second appointment at the vaccination centre
    The vaccination centre will routinely ask all people attending their second appointment about COVID infection and, if this is evidenced by a positive PCR or antigen test, since when. A positive answer to the question will be treated as in point 1 above.
     

 

One or two vaccine doses after having had COVID-19? And in what timeframe?
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2) General guidelines and advice to read before you register  

Am I eligible for vaccination in Geneva?

The canton receives a supply of vaccines that corresponds to specific population criteria: Geneva residents; cross-border workers with LAMal insurance; cross-border workers working in Geneva in the health sector; civil servants/international workers or expatriate personnel with a legitimation card.

  • If you do not belong to one of these categories, please register in your canton or country of residence to be vaccinated.
  • If you are not eligible for vaccination in the canton of Geneva and you have nonetheless registered on the Geneva vaccination platform, please contact the general information line COVID-19 to unsubscribe (by e-mail or phone 0800 909 400 - free call 7/7 - 8am-7pm / dial 0041 800 909 400 from abroad).

Outside the categories listed above, there is no vaccination available in Geneva and it is not possible for people outside these categories to pay for their vaccine.

People who are not eligible for vaccination in the canton of Geneva and who have nevertheless registered on the Geneva vaccination platform will be refused access to the vaccination centre for which they have received vaccination appointments.

In order to prevent people, who do not meet the criteria applicable in Geneva, from travelling unnecessarily and being refused access to their appointments, the canton regularly updates its lists of vaccination appointments and cancels the appointments allocated to these people. They are notified by SMS of this cancellation.

 

What does one need to register on line for COVID-19 vaccination?

Before starting the online registration procedure, you will need either two items or (for particularly vulnerable adults) three items :

  1. Your insurance card (LAMal). The surname, first names and date of birth that you register online must match the surname, first names and date of birth on your insurance card. 
     
  2. A computer or tablet (with an internet connexion line) and a mobile phone (yours or that of a relative), which is switched on, which can receive text messages and is available at hand during the registration process.

    - This mobile phone will be used to check and validate the information transmitted during the online registration: after entering your mobile phone number, you will receive a code to be filled in in order to finalise the registration as well as an SMS message confirming the place and time of the first vaccination appointment, or a message informing you that you - or, if applicable, the person whose name you are registering - are on a waiting list. If the mobile phone number is not filled in, people who register will be contacted again and, if not, they will receive an email.
    - If you do not provide a mobile phone number, you should include an email address in order to receive a confirmation of registration and appointment by email.

    - It not advisable to register online using the mobile phone intended to receive the validation code, because if you leave the online registration website to retrieve this code, you risk losing all the data already entered on the registration website.
     
  3. For adults who are at especially high risk, with high vulnerability criteria, aged under 45 years old, a certificate for priority vaccination obtained from their general practitioner proving that they have priority access for vaccination against COVID-19.  Without it, it will not be possible for them to be vaccinated. The certificate can be obtained without an appointment by calling their doctor. It can be given to a relative or sent directly to the person concerned, by post or e-mail.

    There is nothing to mention when registering online regarding this certificate for priority vaccination. The person registering for vaccination must keep this certificate at hand and present it at the vaccination centre during the appointment. Without this document, they will not be able to attend their vaccination appointment.
     
  4. For some categories of medical personnel : a priority vaccination autorisation form for medical staff will be requested.

 

Step by step guide for online registration


Read the 10 step guide for online registration 

 

  • Registration will begin with a health questionnaire. This questionnaire is aimed at the general population. You will need to answer all the questions, even though some may not directly concern you.
     
  • You have the possibility to register yourself or someone you are close to. If you aren't registering yourself but a relative or friend and if you are using your own mobile phone for this purpose, please make sure that you tick the box « utiliser le téléphone d’un tiers ou d’un proche ». (i.e.: "use the phone of a third party or relative"). This will prevent you from being blocked later on, if you decide to do your own online registration for the vaccination.
     

IMPORTANT

  • During your registration, you will receive a first SMS (or email message if no mobile phone number is given) which contains a "verification code" (a six digit code).

  • Please note that the "verification code" of this first SMS you receive is not a confirmation that you are registered. You have not yet finished registering. Please confirim your registration by typing in this 6-digit code in your application form in the window wjhich appears on your computer screen requesting it.
  •  Towards the end of your registration, you will be asked whether you accept the general terms and conditions for the use of this tool, available here (in French).

  • At the end of the registration, you will receive a second SMS (or email if no mobile phone number is given) confirming your registration is finished and that you are in the data base.
  • If, shortly after your registration process, you do not receive a third SMS with details for an appointment , this is because your application has been put on hold for two possible reasons :
     
    1. If you are not part of a priority group, you will only receive a vaccination appointment when your group can be vaccinated.
    2. If you are part of a priority group, you will automatically receive an sms (or email) with an vaccination appointment (date, time and place of the vaccination) as soon as an appointment becomes available. 
       
  • The vaccination appointment sms or email  will include a link allowing you to reschedule or cancel a appointment if necessary.
     
  • Upon receipt of confirmation of the first appointment for the vaccination, you will automatically receive a second appointment for the second dose which will be administered 28 days later.

 

Other instructions to read before starting your online registration

  • All persons aged 16+ may register on line but only the priority vaccination groups will currently receive a scheduled appointment as soon as possible. This concerns the following groups: persons aged 45+;  persons aged under 45 years with high vulnerability criteria related to at least one chronic illness who register for vaccination against COVID-19; persons living in centres for the disabled and medical staff) .
     
  • People wishing to register on the vaccination site, who have had COVID-19 since less than 3 months, are invited to postpone their registration. They may seek advice from their GP.

 

Useful tips to read before starting your online registration

  • Since 12 April, in order to speed up the vaccination process as much as possible, appointments are allocated in order of registration and where space is available, regardless of the vaccination centre

    The centre indicated for the appointment could therefore be different from the one(s) initially ticked at the time of registration on the vaccination platform. This decision aims to ensure that people who have been registered on the platform for a long time and who did not tick all the vaccination centres when they registered - because these centres were not open at the time - are not disadvantaged by their initial choice. It is possible to change this appointment if necessary (see below : Changing vaccination venue / rescheduling an appointment)

  • To ensure that the registration process works properly, it is recommended to test several updated browsers. Access to the registration platform may vary, depending on the type of computer used.

  • The registration tool also allows you to record your vaccination in an electronic vaccination book. You may choose to refuse this option by ticking the corresponding box when it appears.

Certificates for priority registration (high vulnerability criteria linked to chronic illness-es)

All persons under the age of 45 years who are at especially high risk (high vulnerability criteria related to at least one chronic illness) will be asked to show a certificate for priority vaccination at their first vaccination appointment.

These criteria relate to the existence of one or more of the following illnesses listed by the Federal office of public health (FOPH) : high blood pressure; cardiovascular illnesses; diabetes; chronic respiratory illnesses; cancer; illnesses and treatments that weaken the immune system; severe obesity; liver diseases and cirrhosis of the liver with a precedent of decompensation (ascites). This categorie also includes people diagnosed with Down's Syndrome (trisomy 21).

This certificate for priority vaccination may be provided by their general practitioner upon request. No medical appointment is required to obtain this certificate.

Pregnant women

Vulnerable/at-risk pregnant women currently have priority for vaccination against COVID-19 as of their second or third term of pregnancy. To do so, they are invited to contact their gynaecologist to ask for a priority vaccination certificate which they will have to present at their first vaccination appointment.

  • If they register on the vaccination platform, after having obtained their priority vaccination certificate, they will have to tick the "pregnant" box.
  • If they are already registered on the platform but did not report their pregnancy at the time of their registration, they can contact the COVID-19 general information line (0800 909 400) to update their file, after having obtained their priority vaccination certificate.

 

Assistance for people who are not familiar with IT tools or with the French language 

Persons who are not familiar with IT tools or with the French language are encouraged, if necessary, to ask a friend or family member for help in registering online. However, should they encounter difficulties, telephone assistance is available to answer all questions related to vaccination.  Likewise, the Geneva Red Cross assists elderly, isolated and/or foreign-speaking people with their online registration.


COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm).

 


Assistance de la Croix-Rouge genevoise pour l'inscription
Assistance de la Croix-Rouge genevoise pour l'inscription

 

Registration sessions at the
at the Centre for Cultural Integration

50, rue de Carouge
Monday to Friday: 9.30-11.45am and 2-5pm
1st and 3rd Thursdays of the month: 5pm-7.30pm


The Geneva Red Cross helps all elderly, isolated and/or vulnerable people, who lack computer skills or who have difficulties in understanding the French language, in their efforts to register online and to be vaccinated:

  • Registration for vaccination on the Internet
  • Managing the follow-up of appointments (first and second dose)
  • Possible escort to the vaccination appointment

 

Assistance for people without a mobile phone, a computer/tablet and an internet connexion

Registration for vaccination is done online and is finalised with the receipt of a confirmation SMS text message, followed by, in some cases, the notification of a vaccination appointment.

Anyone wishing to register but who does not have a mobile phone, computer and internet connexion is advised to ask for help from a third person or a relative who is equipped.

If this is not possible, they should call the COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm) for assistance. 

Assistance for people without a mobile phone, a computer/tablet and an internet connexion

Registration for vaccination is done online and is finalised with the receipt of a confirmation SMS text message, followed by, in some cases, the notification of a vaccination appointment.

Anyone wishing to register but who does not have a mobile phone, computer and internet connexion is advised to ask for help from a third person or a relative who is equipped.

If this is not possible, they should call the COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm) for assistance. 

 

People wishing to register via the Pharmacie Populaire scheme (as of 3rd May) 

3rd May 2021 - launch of a new project : Co-management by the Pharmacie Populaire group of the timetable for vaccination appointments against COVID-19.

People who wish to do so will be able to obtain a vaccination appointment through one of the twenty-two pharmacies of the Pharmacie Populaire group. They will be vaccinated in a vaccination centre, on the right bank, in the Grand-Pré/Servette area of town.

This scheme is primarily aimed at people aged 65 or over* who have difficulties with IT tools or the French language and for whom the One.doc online registration platform represents a technological barrier.

Appointments will be made directly in one of the pharmacies with the help of a member of the pharmacy staff and without using the One.doc platform.


Click here for more information

People wishing to make an appointment via this system can contact one of the pharmacies of the Pharmacie Populaire group

Click here for the list of the twenty-two Pharmacie Populaire pharmacies 
 

*This scheme is open to all the population, provided that they meet the cantonal criteria of residence or health insurance affiliation, and excluding medical or socio-sanitary personnel who are vaccinated in the framework of their professional activity.

 

Beware of attempted frauds during registration

Please note that the confirmation SMS you receive for your vaccination registration or appointment is sent by a mobile number which is only used to generate registration or appointment confirmations.  You should never reply to this sms message by calling the number or returning an sms.

In case of doubt, or in case of attempted fraud, please contact immediately the COVID-19 general information line 0800 909 400  (free of charge - 7days/7 - 8am-7pm) for assistance.

 

 


3) After you have registered 

Changing vaccination venue / rescheduling an appointment

  • Changing the venue: If the assigned centre is not suitable, it is possible to change the appointment location by contacting the COVID-19 general information line by email or phone 0800 909 400  (free of charge - 7days/7 - 8am-7pm) . However, there is a risk of being offered a new appointment at a later date than the one assigned. 
     
  • Changing the date or time of appointment: People who have been given an appointment at a centre that suits them but would like to change the date and/or time can try to contact the centre directly to see if another appointment might be available. For this, please activate the link you have received by SMS.

 

What documents must one bring at the first vaccination appointment?

At the first appointment at the vaccination centre, the following documents must be presented:

  1. Identity card.
  2. LAMal medical insurance card (or legitimation card for people with expatriate status).
  • Other documents requested for specific priority groups:
     
    • A certificate of priority vaccination (vulnerability criteria) for adults under 45 years of age suffering from one or more chronic diseases with a high risk of complication.
    • A professional certificate for medical staff and related social-health professions.
       
Without these documents, the vaccination appointment is cancelled and it will not be possible to access the centre for COVID-19 vaccination.

 

Vaccination certificates

A vaccination certificate is given by each vaccination centre to all persons who comes to be vaccinated, after each injection.

Regardless of your personal medical situation and whether you have received one or two injections - depending on whether or not you have had the disease - in all cases your rights in the canton of Geneva will be the same, particularly with regard to close contact quarantine. 

Contact quarantines

Whether you meet the criteria of having had a disease within the last six months or having been effectively vaccinated, you will be exempt from quarantine.

Effective vaccination is defined as vaccination with two doses of an mRNA vaccine authorised in Switzerland (Pfizer or Moderna) as of the fifteenth day after the second dose or as of the fifteenth day after a single dose for persons with a history of COVID-19 confirmed by PCR or rapid antigenic test.

Travel quarantines

When travelling abroad, neither the fact of having had COVID-19 in the past six months, nor the so-called effective vaccination are criteria that currently and automatically exempt from the obligation of travel quarantines or the presentation of a PCR and/or antigenic test carried out 48 hours before the trip.

If you are returning from a high-risk region, the quarantine exemption does not apply if you have been effectively vaccinated. On the other hand, if you have had a confirmed COVID-19 in the last 6 months in Switzerland, you are automatically exempted from quarantine in the canton of Geneva.
 

 


Do you have a question regarding your registration?

You may submit your questions by email or by calling the COVID-19 general information line (0800 909 400) - free call 7/7 8am-7pm.

Dernière modification
6 May 2021
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