COVID-19 certificate

3. COVID certificate for vaccinated persons

Important
Please note that a mobile phone is needed to obtain a COVID Certificate through digital means. All persons who does not have access to digital tools (mobile phone, computer and internet tools) and who does not have a close friend or relative with a mobile phone who could help them with their application, may contact the COVID-19 General information line (0800 909 400). 

 
For faster processing of applications, people who have received two doses of vaccine can contact the hotline directly (0800 909 400) and not use the e-application form in any of the following situations:
- Error on their COVID certificate
- SMS not received
- Difficulty downloading their certificate to their mobile phone or computer

 

Useful tips to obtain your COVID certificate through digital access

  • In general, it is advisable to carry out the digital procedure for obtaining, downloading and saving your COVID Certificate (PDF format) from a computer.
     
  • People whose mobile phone isn't a smartphone will have to use a computer in order to apply for, download and save the COVID Certificate (PDF format). 
    • To access the online form on your computer, you may simply copy the link received by SMS into the browser window on the computer. (In the web link you will copy, there are no letters "O" or "o", only zeros).
       
  • To safeguard your COVID certificate, as soon as it appears on your computer smartphone screen, it is recommended that you immediately save the COVID certificate file on your computer or your smartphone. You can also make a screenshot.

    • COVID certificates (your personal certificate or that of your relatives) can then be printed out in hard copy.

    • They can also be stored in your mobile phone by means of a smartphone application that you have to download. The "COVID Certificate" application is available free of charge in the Apple App Store and the Google Play Store.
      (Not to be confused with the "COVID Certificate Check" application which is used to check certificates and can also be downloaded).

  • You may now download a vaccination certificate as many times as you like to your smartphone or computer, from the URL link and the six-digit code that were sent by SMS. It is therefore recommended that you keep both SMS messages (the one with the code and the one with the download link).
     
  • Consult the illustrated step by step guideline to fill in the COVID certificate (federal) application form and download your certificat either on a SmartPhone, or on your computer.

 

COVID certificates are issued free of charge to vaccinated persons according to various schemes :

Persons fully vaccinated before 21st June

People, who are fully vaccinated between 28th December and 20th June inclusive (either a single dose following a COVID illness documented by a PCR or antigenic test(1); or two vaccine doses), may obtain their COVID certificate via a series of SMS(2)  sent by the federal and cantonal health authorities, the sequence of which is presented hereafter.


(1) Persons who received only one vaccine dose as a result of an infection previously confirmed by serology are not concerned by the below listed sequence. They may apply online for a certificate by using the COVID Certificates e-démarches application form | ge.ch. 

(2) People who did not fill in a mobile phone number or did not fill it in correctly when they registered for the vaccination, or who have cancelled their mobile phone subscription or changed their mobile phone number, may apply online for a certificate by using the COVID Certificates e-démarches application form | ge.ch. 
 


Sequence of the digital process
If you do not receive any of the SMS messages below, or if the process was interrupted for no reason, we invite you to contact the COVID-19 general information line (0800 909 400).

First control SMS on 8th June sent by the Geneva Health Directorate (Direction générale de la santé - Etat de Genève) to fully vaccinated people who provided a mobile phone number when registering or being vaccinated (or when processing the application for a friend or relative (3) ).

(3) For more information regarding COVID certificate applications on behalf of family members or friends, you may check the FAQ list.  

If you are fully vaccinated before 21st June and you did not receive this SMS, you may apply online for a certificate by using the COVID Certificates e-démarches application form | ge.ch. 


 

Second SMS sent between the 8th June and the 22th June from a transmitter managed by the Geneva University Hospitals (@hcuge.ch) containing an internet link to apply online for a COVID certificate. 
The registration form can be filled in using a smartphone or a simple mobile phone without an interactive screen and a computer. 

  1. People with a smartphone may directly activate the web link to this form on their mobile phone.
  2. People who do not have a mobile phone with an interactive screen (smartphone type) may copy the link received by SMS into the web browser window on a computer and complete the registration form online.

There is no deadline for activating this web link. It remains valid as long as it has not been activated and the application form for a COVID certificate has not been completed and validated.

Important
As the demand to access the form is sometimes overloaded, it can happen that when you activate your web  link, it blocks and displays messages such as "Error", "Bad Gateway", "Invalid response". If such is the case, we invite you to try reconnecting later.

 


Third SMS sent from the HUG (@hcuge.ch), shortly after having activated the web link contained in the second SMS and having completed the registration form. This SMS contains a six digit code which must be carefully stored as it will be requested later to obtain the certificate. Don't hesitate to write down this code on paper or do a print screen.


 

Fourth SMS sent as of the 21st June containing a web link to the federal platform where people will be invited to provide the six digit code in order to obtain their certificate. This leads to the actual delivery of these COVID certificates as of the 21st June. Please keep this web link if you wish to download your certificate more than once.

 

Persons fully vaccinated as from 21st June

  1. Two doses of vaccine 
    People vaccinated from 21st June with two doses of vaccine will receive their COVID certificate from their vaccination centre, either digitally in PDF format, or in paper form.
     
  2. One dose of vaccine
  • People who receive only one dose of vaccine because of a previous infection documented by a PCR test may able apply online for a certificate by filling in the online application federal form
     
  • Persons who receive only one dose of vaccine because of a previous infection documented by serology (blood test) may apply online for a certificate by using the COVID Certificates e-démarches application form | ge.ch. 
     
  • People who receive only one dose of vaccine due to a previous infection documented by a rapid antigen test will obtain their COVID certificate digitally. They will receive an SMS within a week of their vaccination (the digital process to obtain a COVID certificate is the same as for fully vaccinated people before 21st June). If you have not received this SMS after one week, you can apply online for a certificate by using the COVID Certificates e-démarches application form | ge.ch.
     

 

Important
The COVID certificate is personal. When checked, the certificate holder may be asked to prove his or her identity by means of an official identification document with a photo (e.g. an identity card). The information on the certificate - surname(s), first name(s), date of birth - should be identical to the information on the identity document.

Upon receipt of your certificate, please check that the data matches. If such is not the case, a new certificate may be requested.  To obtain a new corrected certificate, you may contact the COVID-19 General information line (0800 909 400). 

 

Do you have any questions regarding the COVID certificate?

You may consult the FAQ list or contact the COVID-19 general information ligne (0800 909 400) - free call  - 7/7 - 8h-19h

From Switzerland: 0800 909 400
From abroad: 41 22 427 8590

 

Dernière modification
24 September 2021
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